Helpdesk Survey | Social Clinic

Overall quality of remote support*

Overall quality of on-site support*

Knowledge and professionalism of the remote support staff*

Knowledge and professionalism of on-site support engineers*

Communication and follow-up on problem resolution*

The ability of help desk to diagnose your problem*

The ability of the help desk to solve your problem*

Time require resolving your problem*

Overall quality of the solution*

Maintenance services offered*

How would you rate the communication skills of the help desk staff?*

What technical issues do you encounter most frequently?*

How frequently do you encounter these problems?*

How would you rate our services for the value for money?*